SHIPPING AND REFUND POLICY:
STANDARD SHIPPING FOR MADE TO ORDER PIECES PROCESSING AND SHIPPING TAKES APPROXIMATELY 2-4 WEEKS.
SPRING/SUMMER READY-TO-WEAR PIECES (ONLY IF SPECIFIED) CAN TAKE UP TO 7-14 BUSINESS DAYS.
PRE-ORDERS TAKE UP TO APPROXIMATELY 6-8 WEEKS TO SHIP FOLLOWING PRODUCTION OF THE. GARMENTS, PLEASE SIGN UP FOR OUR EMAIL LIST INCASE OF EARLY SHIPMENT OR PRODUCTION DELAY UPDATES. YOU MAY ALSO CONTACT OUR CUSTOMER SERVICE TEAM VIA EMAIL FOR UPDATES CONCERNING YOUR PRE-ORDER.
WE'RE AN EMERGING BRAND YET STILL A SMALL TEAM WITH A LARGE DEMAND. WE WORK DILIGENTLY TO PRODUCE AND PROCESS ALL ORDERS WITHIN OUR GUARANTEED PRODUCTION TIMES. IN THE CASE THAT THERE ARE ANY DELAYS, CUSTOMERS WILL BE NOTIFIED ON OUR SITE, SOCIAL MEDIA AND/OR THROUGH OUR EMAIL LIST. IF YOU WOULD LIKE TO RECEIVE EMAIL UPDATES DIRECTLY FROM OUR PRODUCTION TEAM, PLEASE BE SURE TO SUBSCRIBE!
PLEASE BE SURE TO THOROUGHLY READ OUR POLICY PRIOR TO ORDERING. OUR TEAM WILL NOT BE ABLE TO PROVIDE FAST SHIPPING FOR PRE-ORDERS AS ITEMS ARE HAND MADE AND THE PRODUCTION PROCESS CANNOT BE RUSHED. AGAIN, WE ARE A SMALL YET GROWING TEAM AND WE'RE WORKING DILIGENTLY ON EACH AND EVERY GARMENT DURING THE PRODUCTION PERIOD. WE GUARANTEE THAT YOUR EXCLUSIVE PIECES PREPARED BY OUR TEAM WILL BE WORTH THE WAIT. SHOULD YOU HAVE ANY QUESTIONS OR CONCERNS OUR TEAM PROVIDES CUSTOMER SERVICE VIA EMAIL AND TEXT. PLEASE DO NOT INQUIRE ABOUT ORDERS VIA INSTAGRAM OR TWITTER AS OUR SOCIAL MEDIA TEAM DOES NOT HAVE SUFFICIENT INFORMATION TO ASSIST WITH CUSTOMER ORDERS.
IF YOUR SHIPMENT IS DELAYED BEYOND 8 WEEKS, YOU'RE ELIGIBLE FOR A REFUND!
IF YOU HAVE NOT RECEIVED TRACKING/SHIPPING CONFIRMATION BEYOND OUR POLICIES STATED PROCESSING TIME, YOU ARE ELIGIBLE FOR A REFUND.
RETURNS ARE NOT ALLOWED UNLESS YOU HAVE RECEIVED THE WRONG ITEM OR SIZE.
EXCHANGES ARE ONLY FOR WRONG SIZE/WRONG ITEMS. PLEASE EMAIL US TO PROVIDE INFORMATION (INCLUDING YOUR ORDER #) REGARDING YOUR NEEDS OF AN EXCHANGE AND WE WILL GLADLY ASSIST.
ALL ORDERS ARE NON-REFUNDABLE UNLESS YOUR ORDER IS DELAYED DUE TO OUR MADE TO ORDER BUSINESS OPERATION/ PRODUCTION.
BY CHECKING OFF THE TERMS AND CONDITIONS BOX *REQUIRED AT CHECKOUT* YOU'RE AGREEING THAT YOU HAVE READ AND UNDERSTOOD THE POLICY. IF YOU ATTEMPT TO DISPUTE YOUR ORDER DURING THE PRODUCTION OF YOUR ORDER, YOU'RE VIOLATING OUR POLICY WHICH CAN RESULT IN FURTHER ACTION WITH YOUR FINANCIAL INSTITUTION. THIS ALSO APPLIES TO FRAUDULENT ORDERS AND CHARGEBACKS FOR RECEIVED ITEMS AS WELL. ONCE YOUR ORDER IS PLACED, YOU ARE NOT ELIGIBLE FOR A REFUND UNLESS YOUR SHIPMENT IS DELAYED OR NOT RECEIVED (AFTER 8 WEEKS FOR PRE-ORDERS AND AFTER 4 WEEKS FOR STANDARD ORDERS. FILING A DISPUTE RATHER THAN REQUESTING OR BEING APPROVED FOR A REFUND IF NOT ELIGIBLE CAN RESULT IN POTENTIAL REVERSAL OF FUNDS AND/OR YOUR ACCOUNT BEING FLAGGED FOR FRAUD ONCE SUPPORTING DOCUMENTS ARE RECEIVED BY YOUR FINANCIAL INSTITUTION.